If you followed our photo guidelines, then yes, your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best) • Try to take the photo at eye level with the subject • They don't need to be looking at the camera • Try to get at an arm's length • Make sure the photo is not blurry • Make sure no features are out of frame - we can't add them if they aren't in the original photo • Ensure that the hair color in the photo is not affected by bad lighting. If the hair in the photo is not accurate to real life, the hair in the design won't be either!
Don't worry if you're unsure! Upload the photo anyway and our team will contact you if we need any other photos.
No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously, it's better if it's a plain/clear background, but don't obsess over it too much! Our artists are highly skilled and can create the artwork even if the background is crowded. As long as the subject of the artwork can be clearly seen, your photo can be used.
We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo in to a portrait.
When you place your order our artists will get to work on it straight away. Once your artwork is created, you will receive an email asking you to review your artwork in our customer dashboard. Here you can approve your order and send it to print, or request revisions. Please note you are only allowed one costume change and one photo change after your artwork is created.
We print on to three different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.
The frame sizes are:
8" x 10" This is a favourite for those looking to gift a portrait. Note that our 8" x 10" has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.
12" x 18" A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your bed!
16" x 24" Our favorite size. This size is our original offering and is our consistent top seller to parents worldwide, looking for a way to express their children's photos in a unique way. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!
In over 90% of canvas prints we send out to our customers, we do use an image wrap. This means your image wraps round the edges of your canvas creating a really seamless final product.
However, in some cases we have to use what we call a 'black wrap'. A black wrap basically means that we print the full image on the front of the canvas and use a black solid color on the sides of the canvas. In the grand scheme of things this doesn't make a big difference at all to your canvas, so don't worry!
Most orders are produced and ready to ship within 2-5 days (The faster you approve your artwork in the customer dashboard the faster we ship it). At checkout we offer two delivery methods, a 2-4 week delivery and a 1-3 week delivery option. The 1-3 weeks option includes queue jump, taking your order to the front of the queue for artwork creation.
US: 3-5 working days
AUS, CA, UK: 5-8 working days
Europe: 5-10 working days
Rest of World: 10-15 working days
You'll receive an email containing your tracking number once your order is ready to be shipped.
Shipping prices are a flat fee per order:
USA: $8.95 CA, AUS, UK: $14.95 Europe: $14.95 Rest of world: $17.95
In most cases your entire order will arrive in 1 parcel. However larger orders for different products or different sized canvases may arrive in separate parcels. However, you do not have to pay any extra shipping.
This is a premium shipping option offered to all of our customers at checkout. Queue jump artwork creation means we will fast-track your order to the front of the queue and have our team of artists work on it as a matter of priority. This is a fantastic option for you if you have bought a portrait as a late gift, or if you just can't wait to see your own masterpiece!
Please note that in these cases we cannot offer any compensation due to late delivery. Return to sender / shipping failure situations occur when the shipping address is incomplete or incorrect. If this is our fault, we will reimburse you the shipping fee and re-send your parcel. If the customer provided the wrong information at checkout, we are sadly unable to reimburse any costs, but of course will still re-ship your order once we receive a correct address from you.
If your order was returned to sender just reach out to us and we'll arrange to have it re-shipped. Most of the time we will ask for a new shipping address and/or contact number to ensure that it gets delivered successfully this time round.
We have had our boxes specifically designed to protect your canvas while in shipping. Canvases will either come in a plastic bag to keep out moisture and are held securely in the center of the box, or will be shrink wrapped to a pad in order to keep them from moving during transportation. In the unlikely event your canvas is damaged during the delivery phase, please email us and we will send another out ASAP.
Yes. If you need to change the shipping address for your order, simply log in to the customer dashboard on our website and change it. You will need to enter your order number and email address to log in. You can change your shipping address at any point up until you have approved your artwork. After artwork approval, you are unable to change your shipping address.
We are dedicated to ensuring you're thrilled with the final product. That's why we have a brand new state-of-the-art customer dashboard. Here, you can sign in using your order number and email address and see where your order is in our production line!
Once our artists have finished your artwork, you will then be able to preview it in the customer dashboard. You have unlimited revisions should you want to change anything. When you're 100% satisfied with your design, we will then send it to be printed and shipped. You can now relax and look forward to the unboxing moment!
We accept all cancellation requests made within 24 hours of placing the order, no questions asked.
Any cancellation request sent after this 24-hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.
Orders that have been sent to print cannot be cancelled under any circumstance.