If you followed our photo guidelines, then yes, your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best) • Try to take the photo at eye level with the subject • They don't need to be looking at the camera • Try to get a close up • Make sure the photo is not blurry • Make sure no features are out of frame - we can't add them if they aren't in the original photo • Ensure that the hair color in the photo is not affected by bad lighting. If the hair in the photo is not accurate to real life, the hair in the design won't be either!
No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously, it's better if it's a plain/clear background, but don't obsess over it too much! It really doesn't make much difference.
We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo in to a portrait.
We print on to three different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.
The frame sizes are:
8" x 10" This is a favourite for those looking to gift a portrait. Note that our 8" x 10" has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.
12" x 18" A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your bed!
16" x 24" Our favorite size. This size is our original offering and is our consistent top seller to parents worldwide, looking for a way to express their children's photos in a unique way. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!
In over 90% of canvas prints we send out to our customers, we do use an image wrap. This means your image wraps round the edges of your canvas creating a really seamless final product.
However, in some cases we have to use what we call a 'black wrap'. A black wrap basically means that we print the full image on the front of the canvas and use a black solid color on the sides of the canvas. In the grand scheme of things this doesn't make a big difference at all to your canvas, so don't worry!
US Orders: Most orders are generally produced and ready to ship within 2-10 days. At checkout we offer two delivery methods, a 2-4 week delivery and a 1-3 week delivery option. The 1-3 weeks option include queue jump, taking your order to the front of the queue for artwork creation.
International Orders: 2-10 days production time. 5-10 days transit time for Canada, United Kingdom and Australia. Up to 10 working days transit time for Europe. Up to 21 working days transit time for rest of world.
You'll receive an email containing your tracking number once your order is ready to be shipped.
Shipping prices are a flat fee per order:
USA: $8.95 CA, AUS, UK: $14.95 Europe: $14.95 Rest of world: $17.95
Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases we ship out the completed artwork in one parcel and then send the other once it's ready.
This is a premium shipping option offered to all of our customers at checkout. Queue jump artwork creation means we will fast-track your order to the front of the queue and have our team of artists work on it as a matter of priority. This is a fantastic option for people who can't wait to see their one of a kind masterpiece!
Please note that in these cases we cannot offer any compensation due to late delivery. Return to sender / shipping failure situations occur when the shipping address is incomplete or incorrect. If this is our fault, we will reimburse you the shipping fee and re-send your parcel. If the customer provided the wrong information at checkout, we are sadly unable to reimburse any costs, but of course will still re-ship your order once we receive a correct address from you.
If your order was returned to sender just reach out to us and we'll arrange to have it re-shipped. Most of the time we will ask for a new shipping address and/or contact number to ensure that it gets delivered successfully this time round.
We have had our boxes specifically designed to protect your canvas while in shipping. Canvases will either come in a plastic bag to keep out moisture and are held securely in the center of the box, or will be shrink wrapped to a pad in order to keep them from moving during transportation. In the unlikely event your canvas is damaged during the delivery phase, please email us and we will send another out ASAP.
We are dedicated to ensuring you're happy with the final product. If you don't like it for any reason, please reach out to our support team via email and we'll do our best to help you.
If you're unhappy with the artwork specifically, we'll check to see if you submitted a photo that follows our photo tips. If you didn't follow our guides I'm afraid it's likely we can't help you. If you did follow the guide and it's clear we missed something, we'll correct it and send you a replacement.
Make sure you provide a clear, high quality photo, taken in good lighting and at eye-level. We use the exact photo you submit during our design process. If the photo isn't high quality, your design might not be either.
We accept all cancellation requests made within 24 hours of placing the order, no questions asked.
Any cancellation request sent after this 24-hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.
Orders that have been sent to print cannot be cancelled under any circumstance.